Welcome to DoubleTree by Hilton Utica, a prestigious 3-star hotel located at 102 Lafayette St, Utica, NY 13502 in the United States. With a commitment to providing exceptional service and a comfortable stay, DoubleTree by Hilton Utica offers a memorable experience for all guests. The hotel's friendly and attentive staff, including Matt, Sam, Jose', and Ann-Marie, go above and beyond to ensure that every guest's needs are met. The room cleanliness is impeccable, and the expert knowledge of the cleaning staff ensures a comfortable and accommodating stay. Additionally, the hotel's rich history adds to its charm, making it a go-to place to lay your head in Utica, NY. With its modern and spacious rooms, incredible views of downtown Utica, and a range of nearby dining options, DoubleTree by Hilton Utica promises an enjoyable stay for all visitors.
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Reviews
Very nice historical hotel. Staff are superb. Rooms and facilities are nice and renovated - there are (unavoidable) signs of the age of the building. Nice fitness room. Great downtown location.
A beautiful old hotel with history. Room layouts are a bit unusual, due to having been built during the late belle epoque. Older design conventions give it some charm though, a window into the past.
Staff is super friendly and the hotel. Itself is impeccably kept. Highly recommend. Just keep in mind the TV is somewhat far away from the bed due to the longer rooms.
Only downside is the hallways smell like a pack of Virginia Slims got into a fight with some Marlboro Reds 🚬💨 Luckily the rooms did not. They were spacious, clean and well stocked! Excellent service, especially for a late night shift.
This is an incredible place,service was exceptional,was able to check in early to accommodate getting to a wedding on time.Rooms were very modern,clean and spacious.Staff were very accommodating and the history and beauty of the building were incredible. Amazing views of downtown Utica.
Only downside was that blocks of rooms were booked months and months in advance but the rooms were scattered over several floors.Also no complimentary breakfast which is a bummer for the price.
Also this place is legitimately haunted which is cool of your into that sort of thing.
I have been on a long term stay with this hotel for over two months. My stay has been exceptional. Customer service is impeccable. Matt, Sam, Jose', and Ann-Marie have gone above and beyond to make my stay awesome. Cleaning staff also have shown expert knowledge, and have always been accommodating as quickly an efficiently as possible. The history in this hotel is amazing to. This is definitely a go to place to lay your head in UTICA NY
I appreciate the opportunity to provide feedback on my recent stay at the Hilton property. While I have consistently enjoyed staying at this particular hotel, there were notable issues during my most recent visit that I believe warrant attention:
1. Despite selecting a room via the app 24 hours in advance, there was a last-minute change upon my arrival.
2. The initial state of the bathroom was unsatisfactory, emitting an ammonia/pee odor that eventually dissipated after ventilation.
3. Excessive dust under the bed led to persistent sneezing, highlighting cleanliness concerns.
4. Encountering a substantial amount of broken glass in the elevator on my second day posed a safety risk.
These issues have given me pause, especially as I consider booking with Hilton Grand Vacations for an upcoming family vacation. While the facility itself is impressive and well-located, improvements in management are crucial, particularly for loyal customers.
Unfortunately, I was unable to attach pictures to illustrate these concerns.
I would highly recommend this hotel! The staff were so warm and friendly, the hotel was beautiful and our room (804) was incredibly clean, updated and comfortable. It was the cleanest room we’ve had, at any brand hotel, since Covid! I will definitely stay here again when in Utica.||
It was wonderful staying at the Utica DoubleTree--and I stayed there multiple times for work over the course of six months. Incredibly friendly, helpful team members like Matthew and Sam at the front desk . Clean, spacious rooms. Delicious restaurant onsite. Highly recommend.
Location
102 Lafayette St, Utica, NY 13502, United States
Hours
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Monday
03:00 PM - 12:00 PM
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Tuesday
03:00 PM - 12:00 PM
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Wednesday
03:00 PM - 12:00 PM
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Thursday
03:00 PM - 12:00 PM
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Friday
03:00 PM - 12:00 PM
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Saturday
03:00 PM - 12:00 PM
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Sunday
03:00 PM - 12:00 PM